Does Telemedicine Reduce Prescription Errors? Evidence from Antibiotic Prescriptions for Urinary Tract Infections Tongil TI Kim, Shujing Sun, Guihua Wang Healthcare Related Tele-Follow-Up and Outpatient Care (Forthcoming at *Production and Operations Management*) Does Agent Gender Matter? Evidence from Southwest Airlines’ Customer Service on Twitter (Forthcoming at *MIS Quarterly*) Revolutionizing Healthcare: A Comprehensive Examination of Telemedicine’s Journey, Hurdles, and Future Frontiers (Foundations and Trends® in Technology, Information and Operations Management, 2025) Field Experiments in Operations Management (Journal of Operations Management, 2023) Writing Matters: Generative AI as an Academic Impact Equalizer