Shujing Sun joins the University of Texas at Dallas, Naveen Jindal School of Management, as an assistant professor of Information Systems in Fall 2020. She earned her Ph.D. degree in Information Systems at Simon Business School, University of Rochester. Her research interests lie in the economic implications of IT innovations in new service settings, with a current focus on the healthcare market and social media.
Ph.D. in Information Systems, 2020
Simon Business School, University of Rochester, Rochester, US
B.S. in Information Systems, 2014
Tianjin University, Tianjin, China
Gender Bias in Social Media Customer Service (with Yang Gao, Huaxia Rui)
Is the Support Group Supportive? - Examination of Competing Effects in Online Health Community
Effect of Peer Influence on Economic Projections - Evidence from FOMC Meetings (with Pingle Wang)
Help Oneself in Helping the Others: the Ecology of Online Support Groups (with Shuaidong Pan, Tianran Hu, Jianbo Yuan, Jiebo Luo)
Chronic Complainers or Increased Awareness? The Dynamics of Social Media Customer Service
The Value of Humanization in Customer Service
Help Oneself in Helping the Others: the Ecology of Online Support Groups
Does Telemedicine Reduce Emergency Department Congestion? Evidence from New York State
CHITA PhD Consortium, Washington DC, 2018
NBER Digitization PhD Consortium, Stanford, 2018
Link Formation on Twitter: The Role of Achieved Status and Value Homophily
Finalist, INFORMS Student Paper Competition, 2019
Best Paper Award, 52nd HICSS, 2019
Young Researcher Best Paper Runner-up, CHITA, 2019
Simon Business School Doctoral Fellowship, 2014-2020
Outstanding Graduation Award of Tianjin University, 2014
Raj Dewan
Dean of School of Information Studies, Syracuse University
Email: rdewan@syr.edu
Susan Feng Lu
Gerald Lyles Rising Star Associate Professor of Management
Krannert School of Management, Purdue University
Email: lu428@purdue.edu
Huaxia Rui
Professor, Xerox Chair of Computer & Information Systems
Simon School of Business, University of Rochester
Email: huaxia.rui@simon.rochester.edu