Journal of Operations Management While the field experiment is a powerful and well-established method to investigate causal relationships, operations management (OM) has embraced this methodology only in recent years. This paper provides a …
Understanding the effect of gender in business interactions is of significant importance to companies and society. Inspired by the practical concerns about how gender affects customer support interactions, the present study investigated the role of …
Telemedicine has long been of interest to the U.S. general public. Yet, despite the advent of high-speed internet and mobile device technology, telemedicine did not reach its full potential until the COVID-19 pandemic spurred its unparalleled …
Follow-up appointment is a critical part of the healthcare process that benefits patients and providers. However, due to various barriers, patients often have limited access to follow-up appointments. In this study, we examine the telemedicine …
We study the effect of the telehealth expansion policy on rural-urban healthcare-access disparities. Using a unique set of national healthcare claims data, we address three questions concerning the uptake of telehealth during COVID-19: (1) Does the …
Information Systems Research Overcrowding in emergency rooms (ERs) is a common yet nagging problem. It not only is costly for hospitals but also compromises care quality and patient experience. Hence, finding effective ways to improve ER care …