Healthcare

The Impact of Information-Granularity and Prioritization on Patients’ Care Modality Choice (forthcoming at *Management Science*)

Tele-Follow-Up and Outpatient Care (Forthcoming at *Production and Operations Management*)

Does Agent Gender Matter? Evidence from Southwest Airlines’ Customer Service on Twitter (Forthcoming at *MIS Quarterly*)

Revolutionizing Healthcare: A Comprehensive Examination of Telemedicine’s Journey, Hurdles, and Future Frontiers (Foundations and Trends® in Technology, Information and Operations Management, 2025)

Field Experiments in Operations Management (Journal of Operations Management, 2023)

When Peers Matter More: The Dominance of Social Influence Over Algorithm Accuracy in Patient Decision Making (R&R at *Management Science*)

Writing Matters: Generative AI as an Academic Impact Equalizer (R&R at *Information Systems Research*)

How Consumer-Facing Digital Technologies Shape Productivity in High-Stakes Services: Evidence from Kidney Transplantation (R&R at *Information Systems Research*)

Service Differentiation in Online Healthcare Platforms

Does Telehealth Reduce Rural-Urban Care Access Disparities? Evidence from COVID-19 Telehealth Expansion