Does Agent Gender Matter? Evidence from Southwest Airlines’ Customer Service on Twitter Junyuan Ke, Yang Gao, Huaxia Rui, Shujing Sun Healthcare Related The Impact of Information-Granularity and Prioritization on Patients’ Care Modality Choice When Peers Matter More: The Dominance of Social Influence Over Algorithm Accuracy in Patient Decision Making Tele-Follow-Up and Outpatient Care Does Telehealth Reduce Rural-Urban Care Access Disparities? Evidence from COVID-19 Telehealth Expansion Does Telemedicine Reduce Emergency Room Congestion? Evidence from New York State (Information Systems Research, 2020)