Healthcare

Field Experiments in Operations Management (Journal of Operations Management, 2023)

Writing Matters: Generative AI as an Academic Impact Equalizer

How Consumer-Facing Digital Technologies Shape Productivity in High-Stakes Services: Evidence from Kidney Transplantation

Does Agent Gender Matter? Evidence from Southwest Airlines’ Customer Service on Twitter (Minor Revision at *MIS Quarterly*)

The Impact of Information-Granularity and Prioritization on Patients’ Care Modality Choice (2nd Round R&R at *Management Science*)

When Peers Matter More: The Dominance of Social Influence Over Algorithm Accuracy in Patient Decision Making (2nd Round R&R at *Management Science*)

Tele-Follow-Up and Outpatient Care (Minor Revision at *Production and Operations Management*)

Service Differentiation in Online Healthcare Platforms

Does Telehealth Reduce Rural-Urban Care Access Disparities? Evidence from COVID-19 Telehealth Expansion

Does Telemedicine Reduce Emergency Room Congestion? Evidence from New York State (Information Systems Research, 2020)