Susan Feng Lu

Latest

• When Peers Matter More: The Dominance of Social Influence Over Algorithm Accuracy in Patient Decision Making (2nd Round R&R at *Management Science*)
• Does Telemedicine Reduce Emergency Room Congestion? Evidence from New York State (Information Systems Research, 2020)
• Revolutionizing Healthcare: A Comprehensive Examination of Telemedicine’s Journey, Hurdles, and Future Frontiers (Foundations and Trends® in Technology, Information and Operations Management, 2025)