Publications

The Power of Identity Cues in Text-Based Customer Service: Evidence from Twitter (MIS Quarterly 2023).

Yang Gao, Huaxia Rui, Shujing Sun

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Field Experiments in Operations Management (Journal of Operations Management, 2023).

Yang Gao, Meng Li, Shujing Sun

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Does Active Service Intervention Drive More Complaints on Social Media? The Roles of Service Quality and Awareness (Journal of Management Information Systems, 2021).

Shujing Sun, Yang Gao, Huaxia Rui

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Revolutionizing Healthcare: A Comprehensive Examination of Telemedicine’s Journey, Hurdles, and Future Frontiers (Foundations and Trends® in Technology, Information and Operations Management, 2025).

Susan Feng Lu, Shujing Sun

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Does Telemedicine Reduce Emergency Room Congestion? Evidence from New York State (Information Systems Research, 2020).

Shujing Sun, Susan Feng Lu, Huaxia Rui

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