Shujing Sun
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The Power of Identity Cues in Text-Based Customer Service: Evidence from Twitter
Field experiments in operations management
She? The Role of Perceived Agent Gender in Social Media Customer Service
Does Telemedicine Reduce Prescription Errors? Evidence from Antibiotic Prescriptions for Urinary Tract Infections
Tele-Follow-Up and Outpatient Care
Does Telehealth Reduce Rural-Urban Care Access Disparities? Evidence from COVID-19 Telehealth Expansion
Does Active Service Intervention Drive More Complaints on Social Media? The Roles of Service Quality and Awareness
Does Telemedicine Reduce Emergency Room Congestion? Evidence from New York State
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